Telecommunications Regulatory Authority, Bahrain

Driving Digital Excellence for a Regulatory Pioneer

Overview

The Telecommunications Regulatory Authority (TRA), founded in 2002, is a regulatory body guided by several key principles, notably prioritising consumer protection and fostering a competitive environment in the Kingdom of Bahrain. It also adds value to the Kingdom’s economy through job creation, driving innovation, attracting investment, increasing connectivity and enhancing consumer experience.

The Challenge

Seeking a smooth digital transformation process that would also enhance customer experience, TRA wanted to develop a modernised, user-friendly online platform.

The primary objective was to revamp the organisation of information and create an intuitive interface. Additionally, with the increase in usage and more players in the market, TRA wanted to create a dedicated consumer portal. As TRA opened 2.4Ghz and 5Ghz frequencies it needed to develop a system that made the mandatory application for the license, easy and hassle-free. To underscore its key efforts during both 2020 and 2021, the authority wanted to create unique digital annual reports. The publications needed to be engaging and comprehensive, ensuring a clear and articulate portrayal of TRA’s accomplishments.

The Solutions

Website

Boxon benchmarked websites regionally and internationally to create a structure that was simpler and more effective. Given TRA’s mandate to offer a hub for all regulatory guidelines, industry news, and consumer resources, the web portal created by Boxon built a robust sitemap which prioritised accessibility, information dissemination, and stakeholder engagement. The website incorporated numerous technical features that offered simple and fast navigation across its various sections. Additionally, it offered a range of interactive services to enhance the accessibility and comprehensiveness of information provided to different beneficiaries.

The Coverage and Quality of Service offered by Mobile Network Operators in the Kingdom of Bahrain are important elements for TRA and thus they continuously assess the coverage and quality of service with on-field measurements and publish their evaluation reports on their website. With the aid of third-party integrations, Boxon added interactive features to display these findings.

Boxon developed TRA’s website with our own state-of-the-art Content Management System (CMS) XONET which was highly scalable and user-friendly and would allow the client to add/remove information easily.

Visit Website

Consumer Portal

Consumer empowerment is a part of TRA’s strategic framework, and they continuously add initiatives that provide knowledge and tools to enrich the consumer experience and allow them to make well-informed decisions. To facilitate effective communication between TRA, consumers, and service providers, especially the addressal consumer disputes, TRA launched a dedicated consumer portal. Developed by Boxon, this informative portal guided complainants through the step-by-step process of filing a complaint, including eligibility criteria, submission methods, and acceptance procedures

Light Licence Portal 

With the opening of 2.4Ghz and 5 GHz frequencies, Boxon developed a system for the TRA that simplified the mandatory application for the license. Boxon team conducted detailed research on similar portals by regional and international entities and implemented the best approach with a modern UI and UX experience for consumers looking for information submission/ retrieval with a minimal number of clicks.

Annual Report

Our team's interactive design for TRA's 2020 Annual Report highlighted the organisation's efforts in establishing a robust digital infrastructure, enabling the Kingdom to navigate crises such as the COVID-19 pandemic.

Additionally, in 2021, as Bahrain underwent a significant digital transition in its ICT landscape, TRA's active role was showcased through a second interactive report created by our team. Our creative approach reiterated the resilience of TRA's regulatory environment and emphasised the criticality of digitalisation in today's dynamic world. These reports featured enhanced functionality and animated highlights, effectively showcasing TRA's notable achievements and reaffirming their commitment to the Kingdom's innovation and development efforts.

Website Annual Report